and the search engine should return your IP. If you don't know your Optimum Business or static IP, you may obtain it by using any device on your business account's (or static IP or static range account's) Optimum internet service, and go to Google or most any other search engine and type: ![]() Review the information provided (you may have to scroll down a little bit) In the upper right, find the text entry section labled "WHOIS Lookup"Ĥ. (You can also type "whois" into Google and select an alternate WHOIS site)Ģ. How can an Optimum Online (Cablevision) customer find out if Optimum is publishing or giving out their name, address, and other information, or if the information was used to create an account without permission on the ARIN database?ġ. It seems that from some point starting in 2017 (if not earlier), Optimum Online has been either directly, or via some indirect means, publishing and/or giving out private customer data, including the first name, last name, and home or business address of their business customers and/or subscribers who have a static IP or IP range for anyone to see!Īdditionally, Optimum also appears to be creating online accounts at ARIN, the entity responsible for North American IP assignments, using their (Optimum's) subscribers' information, but without notice to, or permission from subscribers to set up said accounts.Īs far as we are able to tell, this only affects Business Customers (as per Altice/Optimum's Executive Office which confirmed this specifically in a letter (see below), but they left it unclear as to whether anyone who has a static IP and/or range of IPs is also subject to having their personal information published online and/or having an ARIN account set up in their name by Optimum. Well, Optimum Online Internet (formerly Cablevision) doesn't apparently agree! Thus, it appears that for now, said information is still being divulged by default, but business customers and/or those with static IPs may contact the Executive Office to have the information masked.ĭo you like having some degree of privacy when you are visiting web sites online?ĭo you think your internet provider shouldn't be giving every web site which you visit, every app(lication) developer you access via your Optimum account, and most recipients of your emails, the ability to find out what your exact street address and name is?ĭo you think that if a cable internet company obtains your name, address, and other information, and makes endless statements online, in their TV ads, on call center announcements, and in their literature that they treat your privacy as sacroscant and have the highest regard for maintaining your information as confidential and private, that they should be held to their word, and, well, actually keep the information they promise will be private as private and not allow it to be published online for everyone to see? Note: As of April 6th, 2023, after finally hearing back from Optimum's/Cablevision's/Altice's Executive Relations Office (for the third time, after our complaint was published on Trustpilot), we were informed that it is in fact possible to remove customers' name and address information from being posted online, but it requires a special effort via the Executive Relations office to do so. Note: The photo above is from a whois lookup on The ARIN WHOIS lookup tool the same information is also available from other "whois" lookup tools which allows anyone, such as web site owners or spammers, to look up a given Optimum Online / Cablevision static/business IP and associate it with a given user's, person's, and/or business's physical location and/or address. This allows any web site, and many other online services, to find out who such Optimum customers are (eg, their names) and where they work or live (eg, their service address), as compared to other internet service providers who (properly) do not give out a given customer's private information and allow it to be published online for anyone to see. It appears that Altice's Optimum Online (previously known as Cablevision) is divulging, releasing, and/or allowing the dissemination of the name and physical home or business address of customers who have static IPs, static IP ranges, and/or business accounts. Optimum internet is publishing and/or releasing personal and private subscriber name and address information online! ![]() Optimum Online Gives Out Private Customer Information for Publication on the Internet (and how to stop it!)
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